ONLINE REPUTATION & DIRECTORY LISTINGS MANAGEMENT
Get alerted of every review, so you never miss a word.
- Access your customer reviews across every touchpoint from every source
- Single Dashboard, for ease of use
Collecting new reviews has never been easier. Automatically route customers to top review sites to share their feedback.
- Personalize your requests with your branding and messaging.
- Get reviews on third-party sites, on your company website, and on your social media profiles.
- Automatically send review requests instantly after a service or transaction, and send reminders days or weeks later to catch all the stragglers.
- Create and track goals for review volume and ratings on specific sites or across all review sites.
- Measure campaign success with a conversion funnel, and track your progress with detailed reports of review volume, ratings, and Net Promoter Score (NPS).
Take control of your brand and solve customer issues by managing all your reviews in one place.
- Receive instant SMS or email alerts whenever a negative review is posted so you can respond instantly.
- Respond to reviews on third-party sites directly from one dashboard.
- Make it easy for you and your team to respond to your customers and ensure that all messaging aligns with your brand with review response templates.
- With automated responses based on custom rules, you can stay focused on your business and still promptly address every incoming review.
- Reviews with spam, slander, and other violations are automatically parked within your dashboard to keep your online reputation fresh and clean.
- Organize mountains of feedback with one click. Tag and ticket multiple reviews to solve more problems in less time.
Use reviews to get new customers.
- Auto-promote your best reviews from across the web to Facebook, Twitter, and other Social Media Platforms.
- Display great reviews on your website.
- Show your star ratings in search results. Stand out from the crowd with social proof that you are the best in town.
- Present your reviews from 250+ sites, along with your updated business information.
- Add star ratings in your AdWords campaigns and increase SEM conversion by up to 17%.
Manage your business listings to rank higher everywhere online.
- Keep your company listings (name, address, and phone number) for each location consistent across 50+ global partners, including Google, Bing, Facebook, and Yahoo.
- Automatically syncs any changes you make to your business listings (name, address, and phone number).
- Boost your SEO. All your great reviews are indexed by search engines, moving you up on Search and Maps.
- Our free Scan Your Business tool lets you run an overview report of your online performance any time you like.
- We create a custom business profile for all your locations to showcase your customer reviews, social feeds and photos across the web. Show updated business information so you can DOMINATE LOCAL SEARCH.
LIVE CHAT THAT DOESN’T TIE YOU DOWN. Webchat is designed for on-the-go communication that’s convenient for you and your customers. It’s simple: Webchat converts every incoming chat from a site visitor into a text message conversation. This way you can immediately reply on-the-go, right from your phone.
CONVERT MORE LEADS. Get instantly notified when a website visitor contacts you: Webchat is a digital windchime, alerting you whenever a new website visitor is looking for answers.
SOCIAL MEDIA SOFTWARE
Monitor, post and engage with customers across blogs, forums, news sources and social media platforms - All in one place.
SOCIAL MEDIA THAT GROWS YOUR BUSINESS. Use social media software for resolving issues, identifying trends, and joining conversations to foster loyalty and drive revenue.
MASTER SOCIAL MEDIA. Instantly respond to brand mentions across the sites that matter most to you.